Service at Kanata Toyota

Our team of dedicated Service Advisors and factory-trained Technicians is committed to delivering quality service using only Toyota Genuine Parts. We are committed to ensuring your continued satisfaction and surpassing your expectations to help you experience many years of driving enjoyment. It is our commitment to being "the best dealer you have ever done business with".

Driving in the Ottawa region - in construction season and winter - can take a toll on any vehicle. Our Team of Service Advisors & Technicians have been working with us for a very long time and are adept at understanding your Toyota and helping you stay safe on the roads. When you visit Tony Graham Kanata Toyota for a service appointment, you can count on us to take good care of you and your vehicle.

At Kanata Toyota, we have an Open Door Policy. We want you to feel comfortable trusting your vehicle to us. Our Open Door Policy means that if you ever have any questions about the work we're doing on your vehicle, or don't understand any aspect of the servicing, we'll let you see first-hand what we are doing, and why.

Please feel free to contact our Service Manager, Mr. David Myers, with any questions or concerns you may have at 613.271.8200 or via email at

Toyota Express Service

Toyota Express Service is designed to get you safely back on the road within a time commitment that fits your schedule. Expert Service Advisors customize each visit according to your vehicle's mileage and recommended factory maintenance, including an oil & filter service and multi-point inspection. Wait for your vehicle in a dedicated customer lounge, and enjoy complimentary coffee, TV and WiFi.* Or, take advantage of a free customer shuttle to get you where you need to go and back again when your vehicle is ready – as promised.


Service Advisors and Service Counter at Tony Graham Kanata Toyota


Booking Maintenance or Repair Service

We recommend appointments whenever possible. For your convenience, we offer online service appointment booking, or you can call (613) 271-8200.

With or without an appointment, when bringing your vehicle in for service please drive directly up to the Kanata Toyota Service department entrance doors and we'll open the doors 

When picking your vehicle up, you can go directly to the service counter.

Late-night and Early-bird Drop Off

If you can't drop your vehicle off during our regular service hours, you can still have your vehicle waiting for us: park in "Customer Parking", fill out an envelope located in the box on the Service door, enclose your keys and drop the envelope through the slot.

Service Hours


Our Service Hours are

Mon-Thurs: 7 am-7 pm,

Fri: 7 am - 6 pm. 


Customer Shuttles in our Service Department have been temporarily halted to ensure we follow Ottawa Public Health's best practices.

Service Series by Kanata Toyota


The Service Team presents the Kanata Toyota Service Series. Meet the Automotive Technicians who work in your cars behind the scenes and the Service Advisors who take the time to understand your vehicle-related concerns. In this Service Series, we will take you into our shop as we work on vehicles and introduce you to the Kanata Toyota Service Team. If you have any questions that you would like us to address, please send us an email at