Service at Kanata Toyota


Our team of dedicated Service Advisors and factory-trained Technicians is committed to delivering quality service using only Toyota Genuine Parts. We are committed to ensuring your continued satisfaction and surpassing your expectations to help you experience many years of driving enjoyment. It is our commitment to being "the best dealer you have ever done business with".

Driving in the Ottawa region - in construction season and winter - can take a toll on any vehicle. Our Team of Service Advisors & Technicians have been working with us for a very long time and are adept at understanding your Toyota and helping you stay safe on the roads. When you visit Tony Graham Kanata Toyota for a service appointment, you can count on us to take good care of you and your vehicle.

At Kanata Toyota, we have an Open Door Policy. We want you to feel comfortable trusting your vehicle to us. Our Open Door Policy means that if you ever have any questions about the work we're doing on your vehicle, or don't understand any aspect of the servicing, we'll let you see first-hand what we are doing, and why.

Please feel free to contact our Service Manager, Mr. David Myers, with any questions or concerns you may have at 613.271.8200 or via email at dmyers@tonygraham.com

Toyota Express Service

Toyota Express Service is designed to get you safely back on the road within a time commitment that fits your schedule. Expert Service Advisors customize each visit according to your vehicle's mileage and recommended factory maintenance, including an oil & filter service and multi-point inspection. Wait for your vehicle in a dedicated customer lounge, and enjoy complimentary coffee, TV and WiFi.* Or, take advantage of a free customer shuttle to get you where you need to go and back again when your vehicle is ready – as promised.

 

Service Advisors and Service Counter at Tony Graham Kanata Toyota

 

Booking Maintenance or Repair Service

We recommend appointments whenever possible. For your convenience, we offer online service appointment booking, or you can call (613) 271-8200.

With or without an appointment, when bringing your vehicle in for service please drive directly up to the Kanata Toyota Service department entrance doors and we'll open the doors 

When picking your vehicle up, you can go directly to the service counter.

Late-night and Early-bird Drop Off

If you can't drop your vehicle off during our regular service hours, you can still have your vehicle waiting for us: park in "Customer Parking", fill out an envelope located in the box on the Service door, enclose your keys and drop the envelope through the slot.

Service Hours


 

Our Service Hours are

Mon-Thurs: 7 am-7 pm,

Fri: 7 am - 6 pm. 

 

Customer Shuttles in our Service Department have been temporarily halted to ensure we follow Ottawa Public Health's best practices.

Service Series by Kanata Toyota


 

The Service Team presents the Kanata Toyota Service Series. Meet the Automotive Technicians who work in your cars behind the scenes and the Service Advisors who take the time to understand your vehicle-related concerns. In this Service Series, we will take you into our shop as we work on vehicles and introduce you to the Kanata Toyota Service Team. If you have any questions that you would like us to address, please send us an email at marketing@tonygraham.com.

Promotions


 

Spring Tire Storage – $99.95

Spring Tire Storage – $99.95

Spring Inspection Checklist

Free up space in your garage/shed/basement - We tag & store your tires till you need them next Increase the life of your seasonal tires - With our climate-controlled storage, your tires are ...Read More

Store your Seasonal Tires for $99.95 and...

  • Free up space in your garage/shed/basement - We tag & store your tires till you need them next
  • Increase the life of your seasonal tires - With our climate-controlled storage, your tires are safe from the extreme temperatures
  • Know the current life of your seasonal tires - We measure for tread-depth and let you know when you need to invest in new tires

Climate-Controlled Tire Storage

Spring Maintenance Checklist

Winter is hard on your Toyota and all of its 12,000 parts. It’s one of the reasons why Toyota recommends getting your vehicle serviced every 8,000 km or 6 months, whichever comes first.
We spoke to our service advisors & technicians and here is what they had to say about Ottawa winter and what it does to vehicles. Also listed are the checks our technicians perform during a Spring Maintenance Service to minimize winter damage and make sure you’re driving with confidence this spring and summer.

DON’T GET SALTY ABOUT SALT.

All that salt also gets into and corrodes metal parts, linkages, connectors - basically, anything made of metal gets a beating from salt over the winter. So we go over your vehicle in great detail and make sure to take off your tires and visually inspect your brake pads, calipers, rotors, brake lines, and hoses.

MAKE SURE SPRING IS IN THE AIR.

It’s a system that no one even realizes has parts: your vehicle’s ventilation and airflow system. It’s an integral part of your vehicle’s performance; but, it’s also a system we use all the time in the cabin. Pretty much the first thing we do once the car is started is turn on the heater, and then we leave it on the whole time we’re driving. That adds up to a lot of air passing through all of our vehicle’s cabin air filters. So when you come in, we check all those filters and let you know if they need replacing. Another thing we check is your air conditioner. You haven’t used it in months, so it’s important to see if it’s ready for that first heatwave.

OTTAWANS ARE NICE; OTTAWA WINTERS ARE NOT.

Ottawa winters can be unkind to your vehicle. The extreme temperature changes, salt, and other factors add up to a full-out assault on any rubber parts on your Toyota, including tires, wiper blades, door seals, washers, and hoses. That’s why we check and rotate your tires as well as inspect your wipers, the linkage, and washers. Plus, any hoses related to your brakes and other fluids.

ELECTRONICS DON’T LIKE WINTER EITHER

Those extreme temperatures, combined with all that moisture and salt, are also very tough on any electronics in your vehicle. Which is to say, almost every part of your vehicle. And as we all know, electronics work perfectly... until they don’t. It’s way better to find out about a faulty connection in the service bay than on a remote highway. During a service, our technicians look over a range of systems in your car to check for corrosion or improper connections. This includes checking all of your lights and indicators and doing a full diagnostic on your vehicle’s systems.

FRESHEN UP YOUR FLUIDS.

We also check all of the fluids that help make your Toyota run smoothly and replace the ones that need it. Engine oil, brake fluid, engine or inverter coolant, power steering fluid, and washer fluid. In fact, changing your oil regularly may be the single best way to extend your Toyota engine’s life. As engine oil breaks down, it starts to chemically degrade. The longer you leave it, the worse it gets, and, if left too long, old oil can actually start to damage your engine. So even if you stop reading here, you already have all the reasons you need to Make A Date Every 8,000 km (or 6 months, whichever comes first).

COVID19 SAFETY MEASURES

At the service drive-thru, we have undertaken new protocols to ensure the safety of our clients and employees. As you approach the service drive-thru, the doors will open. Your first contact will be with our greeter, Tony featured in the video, who will be wearing gloves (changed after every car) and a mask. Once you park you will be asked to put your keys in a bag where they will stay for the duration of your visit. Once you exit the vehicle Tony will sanitize the common areas inside your vehicle.

Once these steps are complete, the Service Advisor will complete a walk-through around your vehicle. As your car goes into the shop, you can choose to wait in the waiting area created within the dealership for service customers only. Since the dealership is considered an indoor public place, we request that all customers wear masks while in the dealership and service area. When the car leaves the shop, our technicians will ensure that the common areas inside your vehicle are sanitized again. Your keys will be ready for pick-up from the same bag.

Kanata Toyota: Covid19 Safety Measures