Service at Kanata Toyota
Our team of dedicated Service Advisors and factory-trained Technicians is committed to delivering quality service using only Toyota Genuine Parts. We are committed to ensuring your continued satisfaction and surpassing your expectations to help you experience many years of driving enjoyment. It is our commitment to being "the best dealer you have ever done business with".
Driving in the Ottawa region - in construction season and winter - can take a toll on any vehicle. Our Team of Service Advisors & Technicians have been working with us for a very long time and are adept at understanding your Toyota and helping you stay safe on the roads. When you visit Tony Graham Kanata Toyota for a service appointment, you can count on us to take good care of you and your vehicle.
At Kanata Toyota, we have an Open Door Policy. We want you to feel comfortable trusting your vehicle to us. Our Open Door Policy means that if you ever have any questions about the work we're doing on your vehicle, or don't understand any aspect of the servicing, we'll let you see first-hand what we are doing, and why.
Toyota Express Service
Toyota Express Service is designed to get you safely back on the road within a time commitment that fits your schedule. Expert Service Advisors customize each visit according to your vehicle's mileage and recommended factory maintenance, including an oil & filter service and multi-point inspection. Wait for your vehicle in a dedicated customer lounge, and enjoy complimentary coffee, TV and WiFi.* Or, take advantage of a free customer shuttle to get you where you need to go and back again when your vehicle is ready – as promised.
Booking Maintenance or Repair Service
We recommend appointments whenever possible. For your convenience, we offer online service appointment booking, or you can call (613) 271-8200.
With or without an appointment, when bringing your vehicle in for service please drive directly up to the Kanata Toyota Service department entrance doors and we'll open the doors
When picking your vehicle up, you can go directly to the service counter.
Late-night and Early-bird Drop Off
If you can't drop your vehicle off during our regular service hours, you can still have your vehicle waiting for us: park in "Customer Parking", fill out an envelope located in the box on the Service door, enclose your keys and drop the envelope through the slot.
Our Service Hours are
Mon-Thurs: 7 am-7 pm,
Fri: 7 am - 6 pm.
Customer Shuttles in our Service Department have been temporarily halted to ensure we follow Ottawa Public Health's best practices.
Service Series by Kanata Toyota
The Service Team presents the Kanata Toyota Service Series. Meet the Automotive Technicians who work in your cars behind the scenes and the Service Advisors who take the time to understand your vehicle-related concerns. In this Service Series, we will take you into our shop as we work on vehicles and introduce you to the Kanata Toyota Service Team. If you have any questions that you would like us to address, please send us an email at firstname.lastname@example.org.
Spring Tire Storage – $99.95
Spring Inspection Checklist
Free up space in your garage/shed/basement - We tag & store your tires till you need them next Increase the life of your seasonal tires - With our climate-controlled storage, your tires are ...Read More
Store your Seasonal Tires for $99.95 and...
- Free up space in your garage/shed/basement - We tag & store your tires till you need them next
- Increase the life of your seasonal tires - With our climate-controlled storage, your tires are safe from the extreme temperatures
- Know the current life of your seasonal tires - We measure for tread-depth and let you know when you need to invest in new tires
Climate-Controlled Tire Storage
Spring Maintenance Checklist
Winter is hard on your Toyota and all of its 12,000 parts. It’s one of the reasons why Toyota recommends getting your vehicle serviced every 8,000 km or 6 months, whichever comes first.
We spoke to our service advisors & technicians and here is what they had to say about Ottawa winter and what it does to vehicles. Also listed are the checks our technicians perform during a Spring Maintenance Service to minimize winter damage and make sure you’re driving with confidence this spring and summer.
DON’T GET SALTY ABOUT SALT.
All that salt also gets into and corrodes metal parts, linkages, connectors - basically, anything made of metal gets a beating from salt over the winter. So we go over your vehicle in great detail and make sure to take off your tires and visually inspect your brake pads, calipers, rotors, brake lines, and hoses.
MAKE SURE SPRING IS IN THE AIR.
It’s a system that no one even realizes has parts: your vehicle’s ventilation and airflow system. It’s an integral part of your vehicle’s performance; but, it’s also a system we use all the time in the cabin. Pretty much the first thing we do once the car is started is turn on the heater, and then we leave it on the whole time we’re driving. That adds up to a lot of air passing through all of our vehicle’s cabin air filters. So when you come in, we check all those filters and let you know if they need replacing. Another thing we check is your air conditioner. You haven’t used it in months, so it’s important to see if it’s ready for that first heatwave.
OTTAWANS ARE NICE; OTTAWA WINTERS ARE NOT.
Ottawa winters can be unkind to your vehicle. The extreme temperature changes, salt, and other factors add up to a full-out assault on any rubber parts on your Toyota, including tires, wiper blades, door seals, washers, and hoses. That’s why we check and rotate your tires as well as inspect your wipers, the linkage, and washers. Plus, any hoses related to your brakes and other fluids.
ELECTRONICS DON’T LIKE WINTER EITHER
Those extreme temperatures, combined with all that moisture and salt, are also very tough on any electronics in your vehicle. Which is to say, almost every part of your vehicle. And as we all know, electronics work perfectly... until they don’t. It’s way better to find out about a faulty connection in the service bay than on a remote highway. During a service, our technicians look over a range of systems in your car to check for corrosion or improper connections. This includes checking all of your lights and indicators and doing a full diagnostic on your vehicle’s systems.
FRESHEN UP YOUR FLUIDS.
We also check all of the fluids that help make your Toyota run smoothly and replace the ones that need it. Engine oil, brake fluid, engine or inverter coolant, power steering fluid, and washer fluid. In fact, changing your oil regularly may be the single best way to extend your Toyota engine’s life. As engine oil breaks down, it starts to chemically degrade. The longer you leave it, the worse it gets, and, if left too long, old oil can actually start to damage your engine. So even if you stop reading here, you already have all the reasons you need to Make A Date Every 8,000 km (or 6 months, whichever comes first).
COVID19 SAFETY MEASURES
At the service drive-thru, we have undertaken new protocols to ensure the safety of our clients and employees. As you approach the service drive-thru, the doors will open. Your first contact will be with our greeter, Tony featured in the video, who will be wearing gloves (changed after every car) and a mask. Once you park you will be asked to put your keys in a bag where they will stay for the duration of your visit. Once you exit the vehicle Tony will sanitize the common areas inside your vehicle.
Once these steps are complete, the Service Advisor will complete a walk-through around your vehicle. As your car goes into the shop, you can choose to wait in the waiting area created within the dealership for service customers only. Since the dealership is considered an indoor public place, we request that all customers wear masks while in the dealership and service area. When the car leaves the shop, our technicians will ensure that the common areas inside your vehicle are sanitized again. Your keys will be ready for pick-up from the same bag.
Kanata Toyota: Covid19 Safety Measures
Get Your Shine On With Toyota Touch
Starting from $69.95
Looking forward to getting out? Your Toyota is too. That first long, sunny drive will feel incredible after so many days of inactivity. That’s true for your Toyota as well. Get your Toyota vehi...Read More
Looking forward to getting out? Your Toyota is too. That first long, sunny drive will feel incredible after so many days of inactivity. That’s true for your Toyota as well. Get your Toyota vehicle detailed and cleaned properly and you’ll get that new car look when you get back out there.
YOUR TOYOTA NEEDS SOME TLC
In Canada, vehicles are subjected to a lot of adverse conditions, which makes car detailing more important. Extreme temperature changes. Salt. Dirt. Plus, the normal wear-and-tear of everyday use. Your paint is also under constant stress from the same elements — from the sun, salt, dirt, rocks, and other contaminants. Grease and dirt buildup lead to wearing out of moving parts and excess heat in the engine compartment may cause much bigger problems down the road.
And if your vehicle interior isn’t properly cleaned, that dirt buildup breaks down fibers in carpets and seat fabrics and increases the chances of permanent staining.
MADE IN CANADA FOR USE IN CANADA
All of the Toyota Touch products are made right here in Canada, all designed specifically for detailing Toyota vehicles and the extreme conditions we deal with in the Great White North. The formulations are constantly updated to make sure they provide maximum effectiveness on Toyota’s specific interior and exterior coverings. Plus, they’re completely safe to use, with no phosphates or harsh chemicals.
HAND-WASHING IS BETTER, HANDS DOWN
Touchless automatic car washes are fine for the occasional quick clean, but even the best brushless washes will lead to micro-scratches and paint swirling. Hand-washing maintains the integrity of the paint, plus it lets our certified Toyota Touch detailer access all those hard-to-reach areas a touchless wash just won’t find.
RESTORE YOUR TOYOTA’S YOUTHFUL GLOW
Paint restoration and paint sealant help keep your Toyota looking as good as new. Chips in the clear coat lead to premature aging of the paint underneath, while chips that continue through the paint can eventually lead to rust. So, we perform a detailed exterior inspection to find any spots that may need a paint touch-up.
A/C Refresher Service: $129.95
A/C Refresher Service: $129.95
CATCH A BREATH OF FRESH AIR Why do you need A/C Refresher Service? The A/C system generates condensation during the normal process of refrigeration. Its main component, the evaporator case, ...Read More
CATCH A BREATH OF FRESH AIR
Why do you need A/C Refresher Service?
The A/C system generates condensation during the normal process of refrigeration. Its main component, the evaporator case, houses the part of the system that cools the air to your desired temperature. It also happens to be a cool, dark, and wet compartment creating an environment for the potential growth of mold and mildew.
- Growth of mold and mildew is exacerbated as temperatures and the humidity rise.
- Drivers set the A/C system on Max air or recirculation and tend to leave it there allowing virtually no fresh air to get mixed in.
- There are many surfaces where the moisture takes longer to dry and/or may not dry between vehicle use.
- The new car smell dissipates after a year or so allowing for other odours to become noticeable.
When you drop off your car, we…
- use a heavy-duty detergent coil cleaner which foams up during application. It is injected through the A/C drain tube and the foam absorbs dirt and other residue. It then breaks down into a liquid and drains back out of the drain tube. This draining process takes out the contaminants in one easy operation.
- use a conditioner specifically made to clean the air ducts in the system and eliminate odors
Pro Tip: Get your Toyota A/C Refresher Service during your regular service maintenance appointment to avoid a long wait.
Toyota Touch Clean
Buy 2 Or More Toyota Touch Products And Get 10% The Total Price Cleaning and caring for the appearance of your ride can improve its looks, increase its resale value and enhance the long-term dura...Read More
Buy 2 Or More Toyota Touch Products And Get 10% The Total Price
Cleaning and caring for the appearance of your ride can improve its looks, increase its resale value and enhance the long-term durability of its finishes. Plus, a top-notch clean is quick and easy, provided you’ve got the right products and equipment for the job.
We offer a full selection of detailing and cleaning solutions through the Toyota Touch product line—including a range of cleaning products specially formulated for your Toyota, by the same people who designed and built it. Not only are the Toyota Touch products the best fit for cleaning and caring for your Toyota, they’re also made to the same high-quality standards as the rest of the vehicle
Further, all Toyota Touch products are non-toxic, safe and made in Canada.
A short video about the Toyota Touch Products offered at all Tony Graham Automotive Group dealerships
Toyota Headlight Restoration Service: $99.95
Trouble seeing at night? Are your Headlights Hazy? Get your headlights restored for $99.95 We are proud to use OEM (original equipment manufacturer) parts on all Toyota vehicles to ensure comp...Read More
Trouble seeing at night? Are your Headlights Hazy?
Get your headlights restored for $99.95
We are proud to use OEM (original equipment manufacturer) parts on all Toyota vehicles to ensure complete satisfaction. The service is available for all makes and models at our Kanata Toyota.
Why should you opt for Headlight Buffing?
Foggy headlamps can decrease the visibility given off by your lights. This is detrimental not only to the driver and how much he/she can see on the roads, but also to other drivers as well. We can easily remove the fog and dirt from your headlamps and ensure maximum performance for your vehicle’s lights.
What causes Headlights to turn Yellow and Foggy?
The headlights are external fixtures and that makes them susceptible to any environmental assault. The outside factors are more serious on cars today because the headlights are no longer made of glass. Instead, these fixtures are made of hard plastic that is covered with a clear coat to protect the porous surface. It can be road salt or pollution, but sooner or later the clear coat on the headlights is going to start fading away. The winter time in particular can be rough because of the road salts and mucky water. In the summer, the sun wears down the clarity of the headlights. Even if there is UV protection it is good for only so long. That clear coat also can be affected by the type of cleaning agents used. All of this results in the plastic eventually becoming oxidized and a foggy appearance is the consequence. This adds up to a situation where headlights can get worse for wear and need to have some work done on them.
Wheel Alignment for $129.95
‘Tis the season of snowbanks & hidden potholes. Protect your Tires and Rims with a Wheel Alignment for $129.95. Winter wheel alignment is just as important as winter tires. Improperly align...Read More
‘Tis the season of snowbanks & hidden potholes. Protect your Tires and Rims with a Wheel Alignment for $129.95.
Winter wheel alignment is just as important as winter tires. Improperly aligned wheels can cause damage to your vehicle and it will also harm your car’s handling and fuel efficiency. Our Factory Trained and Toyota Certified Technicians will be able to take precise measurements in order to correctly align your vehicle for those long drives
Wheel Alignment: $129.95 Book Your Appointment today
Why do I Need a Wheel Alignment?
Driving on properly aligned tires can help improve the safety of your vehicle, help increase the gas mileage you’re able to achieve, and often makes for a smoother ride. Getting regular tire alignments can also save you money in the long run by ensuring that your tires last longer, so you don’t have to replace them as often.
What Happens When you Need a Tire Alignment?
Driving on tires that are out of alignment can cause uneven tread wear and make the tire tread disappear faster. Having uneven tread or low tread is the number one reason for tire replacement in . Failing to have the wheels on your vehicle regularly aligned will cause you to have to replace the tires more quickly.
How Can Tires Come Out of Alignment?
If you replace the tires on your vehicle the alignment can be thrown off. This is why most tire shops offer alignment with a new tire purchase. But your car can also be thrown out of alignment by simply hitting a deep pothole, running over a curb, or hitting another road hazard.
When Should You Get a Alignment Check?
Your vehicle needs the alignment checked after you put new tires on or any time unusual tire wear patterns appear. You might also want to get the alignment checked after you hit something very hard (like a curb or pothole in ) or get into an auto accident, even just a fender bender.
Lifetime Battery Guarantee For $14.95
Lifetime Guarantee Battery Failure Replacement – Average Savings of $160 When you start your vehicle, your 12-volt vehicle battery sends power to the engine starter and triggers it to start....Read More
Lifetime Guarantee Battery Failure Replacement – Average Savings of $160
When you start your vehicle, your 12-volt vehicle battery sends power to the engine starter and triggers it to start. Depending on your driving habits and weather conditions the life of your battery may vary.
Your battery will degrade and lose some usable capacity over time to a point that your vehicle may not start. Regular inspection and servicing are important to maintain the life of your battery, and to avoid battery failure.
Battery Care Tips
When should you service your car battery?
Sluggish start: If your vehicle starts slowly or there is a slight pause/hesitation when starting the engine.
Prolonged inactivity: A battery will slowly lose its charge simply from sitting unused for an extended period of time, especially in hot climates.
Headlights or interior lights left on: This will slowly drain your battery.
After a jump-start: A failed start could indicate a battery condition that needs to be checked out.
Cold Cranking Amps (CCA) the intermediate power your battery delivers to crank your engine.
Reserve Capacity (RC) the steady power your battery provides the electrical system when the alternator is not operating.
- Heat, cold, and inactivity are a battery’s main adversaries. While increasing cold will gradually reduce the battery’s ability to generate power to start your vehicle, heat accelerates corrosion and other damage to internal battery components. That damage will ultimately reduce the life of the battery.
- Taking many short trips, which includes constantly shutting down and restarting your engine, may drain your battery of power.
- Keeping your battery terminals clean and free of corrosion will help provide maximum starting power to your vehicle.
Genuine Toyota batteries have more than quality and value. Coupled with the the Kanata Toyota Lifetime Battery Guarantee a car battery failure will never stop you from going where you need to be.
Below is a short video about Toyota Premium Batteries
Lifetime Brake Pads Guarantee for $9.95
Lifetime Guarantee Brake Pads Failure Replacement – Average Savings of $115 – $9.95 with Purchase of Front or Rear Brakes and $18.95 with Purchase of Both Front and Rear Brakes. When ...Read More
Lifetime Guarantee Brake Pads Failure Replacement – Average Savings of $115
– $9.95 with Purchase of Front or Rear Brakes and $18.95 with Purchase of Both Front and Rear Brakes.
When you press the brake pedal, the friction material on the brake pad is pushed against the discs to create resistance in the rotation of the discs, forcing the wheels and tires to slow or stop the vehicle.
Every time the brakes are used, a small portion of material or “lining” is worn off. Eventually, the thickness of the material will begin to wear down, requiring replacement.
Depending on driving habits, operating conditions, vehicle usage and proper maintenance, the wear of your brake pads will vary.Regular inspection & servicing are important to maintain the wear of your brake pads.
Toyota Genuine Brake Pads are specifically designed for the stable braking in all Canadian season: fall, winter and spring
What do Brake Pads do?
When you apply pressure to the brake pedal, the caliper clamps the brake pads against each side of the brake rotor, creating friction and slowing your vehicle down.
Brake pads must create the proper amount of friction to deliver smooth stopping performance with a minimum of noise while operating under the harshest conditions.
Why service them?
Brake pads are a critical part of your braking system.
Pads are designed to wear with use and the rate of wear depends on usage and loads.
Constant exposure to the elements may result in rust build-up, which can cause brake dragging, pulling, pulsating and/or abnormal noise.
Regular lubrication and cleaning of braking system components helps ensure proper function and reduce premature wear.
When to service?
Brake service should be performed according to the manufacturer’s required maintenance schedule. This will help reduce premature wear and abnormal brake noise during brake application.
Take an Inside Look into Brake Pads:
Touchless Complimentary Car Wash at every service
After we service the mechanical parts of your car on the underside, we’ll give it an exterior makeover for free! Touchless Complimentary Car Wash is now provided after each service at Kanat...Read More
After we service the mechanical parts of your car on the underside, we’ll give it an exterior makeover for free!
Touchless Complimentary Car Wash is now provided after each service at Kanata Toyota.
Free Brake Inspection (Value $65)
It’s time for those long drives and we want to keep you safe. We now offer Free Brake Inspection by our professional, factory-trained staff at Kanata Toyota. For no charge and zero obligati...Read More
It’s time for those long drives and we want to keep you safe.
We now offer Free Brake Inspection by our professional, factory-trained staff at Kanata Toyota. For no charge and zero obligation, we provide you with a complete report of the inspection.
A comprehensive brake inspection involves checking the wear and tear of the hoses, brake pads and shoes. The technician will also check the brake calipers, and rotors or drums. Our report will include how much mileage is likely left on the pads, and make recommendations as to when more extensive maintenance may be needed in future.
Watch this short video for more:
Synthetic Oil Change Starting at $69.93!
Don’t miss out on basic maintenance It is standard to have an oil change every 5,000 miles or every six months between scheduled oil changes. Following this rule will keep your engine well ...Read More
Don’t miss out on basic maintenance
It is standard to have an oil change every 5,000 miles or every six months between scheduled oil changes. Following this rule will keep your engine well lubricated and running smoothly, ensuring that your vehicle will maintain peak performance. Bear in mind, that if you drive a Toyota model that is compatible with synthetic oil, recommended oil change intervals may change. Call us for more details.
Please note the prices depending on your car will be different:
- 4cylinder – $69.93
- 6cylinder – $81.92
- 8cylinder – $105.90
Watch this short video for more information about Oil Change:
FREE Installation of Wiper Blades or Refill!
Are you in need of new wiper blades or a refill on your old ones? Kanata Toyota has got you covered! Purchase Wiper Blades/Refills from our Parts Department and we will install it at NO CHARG...Read More
Are you in need of new wiper blades or a refill on your old ones?
Kanata Toyota has got you covered! Purchase Wiper Blades/Refills from our Parts Department and we will install it at NO CHARGE to you!
FREE Battery Health Check!
Are you concerned your battery won’t last the season? Come in to Kanata Toyota today to get the health of your battery checked at NO CHARGE to you! No appointment necessary. Regular V...Read More
Are you concerned your battery won’t last the season?
Come in to Kanata Toyota today to get the health of your battery checked at NO CHARGE to you! No appointment necessary.
Regular Value: $19.99
Hours of Operation
- Service & Parts
9:00am - 8:00pm
9:00am - 8:00pm
9:00am - 8:00pm
9:00am - 6:00pm
Service & Parts
Service & Parts
7:00am - 7:00pm
7:00am - 7:00pm
7:00am - 7:00pm
7:00am - 6:00pm